DEFINITIONS
“Service” means any of the services provided directly by “Ventoux Découvertes”.
“We”, “Us”, “Our” or “The Company” means Ventoux Découvertes.
“You”, “Your” means a customer of Ventoux Découvertes.
TERMS AND CONDITIONS
The tour prices are based on land transport, exchange rates at January 2023
HEALTH AND SAFETY
- ALL PASSENGERS must wear SEAT BELTS during the journey.
- SMOKING is strictly FORBIDDEN in the vehicle.
- EATING is strictly FORBIDDEN in the vehicle. Many stops are planned for that.
- DRINKING alcohol, soda is strictly FORBIDDEN in the vehicle.
bottled water is tolerated.
The passengers must follow the driver’s safety instructions, for example regarding placement of baggage so that it does not constitute a hazard.
The driver is entitled to refuse or terminate transport immediately if any passenger fails to respect these health and safety conditions after being reminded to do so, in which case no refund will be provided.
- Tours are limited to a maximum of 6 clients per tour (minimum 2 persons)
- Transportation is in a comfortable air conditioned vehicle accompanied by an experienced driver guide
- All tours are scheduled on a customized basis.
- Prices do not include meals, beverages, admission tickets and all other personal expenses.
- Full Day Tours can include a stop for lunch at one of our favourite restaurants along our route.
Tours run rain or shine - Please be aware that some clients may find seating and leg space in European vehicles is slightly reduced compared to vehicles in their home country.
RATES AND PRICES
Rates and prices are published at ventoux-decouvertes.com. We may change the rates and prices at any time without notice. Any such change will take effect at the time of publishing unless otherwise indicated. You accept the rates and the Terms and Conditions. If We have quoted a fixed rate or price for a Service or Product, then it remains unchanged even after a general change of rates and prices. If We have quoted a periodic rate for a Service, for example a rate per hour or month, then a general change of rates will affect future Services after You have been given a notice of no less than one month, during which You can cancel the Services without notice.
DEPOSIT AND PAYMENT
Private tours from Avignon, Arles or Aix-en-Provence and transfer services
A deposit of 30% is required at the time of booking.
Only e-mails are the proof of your reservation.
We do accept payment by credit card.
Wether executed by bank transfer or credit card, all payments must include any additional bank charges or fees which are the responsibility of the customer.
The balance has to be paid at least 15 days before arrival.
If the confirmation is made less than 30 days before arrival, we will kindly ask you to pay the total amount of the stay.
CONFIDENTIALITY
We will not divulge to any third party any information or documents passed to Us by You in the course of a commission, except in any such case where We are legally obliged to do so.
LIMITATION OF LIABILITY
We will not be liable for any error, delay, damage, whether direct or consequential, that is caused directly or indirectly by industrial action, strike, riot, blockade, weather conditions, unusual driving conditions, terrorism, vandalism, crime, war, act of Government, force majeure, act of God or any other cause beyond Our control. We are not responsible for loss, damage, destruction or theft of Your baggage and other personal belongings, unless the cause of loss, damage or destruction is a traffic accident for which We are legally responsible. Neither are We responsible for any loss, damage, destruction, personal injury or death or any other direct or indirect consequences of traffic accidents for which a third party is held responsible.
JURISDICTION
This agreement shall be governed by and construed in accordance with the laws of the French Republic and You submit to the jurisdiction of the French courts.
TRANSFER, CANCELLATION & NO SHOW
If You do not present Yourself at the agreed pick-up point at the time agreed, then We will make all reasonable effort to contact and find You. If it comes to your knowledge that Your arrival or departure will be delayed more than 30 minutes, then You must inform Us as soon as possible, whether you become aware of this before or during the trip. If within 60 minutes of the agreed time You have not presented Yourself, then a no show condition has occurred, and We will return home, unless You have contacted us and a new agreement has been made. If You are more than 30 minutes late, We reserve the right to invoice the waiting time according to the published rates.
We may not cancel the booking except in case of force majeure, dangerous driving conditions and events outside of Our control, in which Case you will be entitled to a full refund of any advance paid.
We may not cancel the booking except in case of force majeure, dangerous driving conditions and events outside of Our control, in which Case you will be entitled to a full refund of any advance paid.
DAMAGE AND SOILING
You will be held responsible for any damage to or soiling of the vehicle beyond normal wear and tear if caused by any passenger. The actual cost of repair and cleaning, rent of a similar replacement vehicle during repair, and a fee of 50 euros plus VAT for soiling or 100 euros plus VAT for damages must be paid by You within 7 days of presentation of invoice.
REFUNDS
When considering refunds, the reference is the date and time for the scheduled departure concerned. If multiple departures are concerned, each one is considered separately.
If You cancel by e-mail, the time of cancellation is considered to be the timestamp of the e-mail. If You cancel by telephone, the time of cancellation is considered to be the time We receive the call or the timestamp of Your voicemail.
We will acknowledge Your cancellation by e-mail as soon as possible. Please verify that You do receive our acknowledgement of cancellation. The duration between the time of scheduled departure and time of cancellation is measured with a precision of one hour.
CANCELLATION POLICY
Please find here below our fees in case of cancellation:
More than 90 days before the arrival : 10% of the total amount
From 90 to 7 days before the arrival : 50% of the total amount
Less than 7 days before the arrival : 100% of the total amount
Cancellation notice must be sent by written.
In case of the number of participants changes after confirmation of the file, the rate will be recalculated according to the real number of persons.
The cancellation of a service due to bad weather, or the activation of a plan B if this has been expressly provided, is the sole decision of the customer.
Travel insurance is strongly recommended to cover the cost of cancellation fees that could result from a death in the family, illness, flight departure cancelled, etc…
